Happy 2nd Birthday Green Door!
To say that Green Door’s second year has been a bit different to the first would be an understatement!
The first 6 months of year 2 saw us off to a flying start! The diary was full of appointments with letting agents and private portfolio landlords and plans were in the pipeline to come to fruition later in the year. Then the covid-19 outbreak struck. The whole country went into lockdown apart from essential shops and key workers. Anyone not a key worker was advised to work from home if possible. So we closed the office and all started working from home which was different to say the least! We also had to take the difficult decision to furlough staff. We are very proud to say that this has not impacted the service provided to our landlords, tenants and agents and we have still maintained our high standards of customer service.
The lines of communication were kept open and we reassured our landlords and tenants that it was business as usual. Inevitably some tenants found themselves in financial difficulties and some awkward conversations were had. We dealt with each of these on a case by case basis and didn’t adopt a blanket “one size fits all” stance because every situation is different. We offered a sympathetic ear, explained each party’s position and found an amicable solution.
We now find ourselves slowly coming out of the dark and making tentative plans for the future! We continue to strive to be the best that we can be, adapt to the “new normal” and offer the best property management service to all of our customers.