During these difficult times where we are preoccupied with news about the outbreak, it is easy to overlook the importance of continuing property maintenance, including date sensitive tasks such as annual gas safety certificates.
Government guidance states that maintenance issues must still be addressed wherever possible when reported by tenants. If a tenant is self-isolating or shielding, then care must be taken when arranging for works to be carried out. Should the tenant feel that this may put them at risk, then this must be respected, and works should be postponed.
Care must be taken to keep accurate records of communications with tenants, most importantly for date sensitive tasks which have legal implications on the landlord. These records should show the attempts that have been made to arrange the works, the reason the tenant has refused access and the agreed date that you will follow this up with the tenant.